Frequently Asked Questions (FAQs)

Find clear answers to common questions about our NDIS support services in Canberra and the ACT.

1. Who is eligible for Telopea Community Care services?

We work exclusively with NDIS participants who are Plan Managed or Self Managed. This allows us to offer greater flexibility, higher quality care, and customized worker matching.

2. How much do your services cost?

All our pricing is charged strictly in accordance with the official NDIS Pricing Arrangements and Price Limits. There are no hidden fees, and all invoices are billed directly to your Plan Manager or to you if Self Managed.

3. Will I have the same support worker each visit?

Yes. Consistency is fundamental to our quality standard. We carefully match you with dedicated support workers so that you see familiar, trusted faces at your scheduled times.

4. What areas of Canberra do you service?

We cover all of Canberra including Belconnen, Gungahlin, Woden, Tuggeranong, Weston Creek, and Molonglo Valley, plus Queanbeyan, Jerrabomberra, and Googong.

5. How quickly can supports begin?

In most cases, we can organize an initial consultation and match a support worker to start within 3 to 5 business days after receiving your intake details.