Telopea Community Care is committed to safeguarding your personal and health information in strict compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal and sensitive information reasonably required to deliver safe, effective, and individualized NDIS disability support services. This includes identity data (full legal name, date of birth, NDIS number), contact data (address, phone numbers, email), and health data (disability support needs, medical plans, allergies, and emergency contacts).
Information is gathered directly from participants, authorized representatives, or via referrals with participant consent. We also collect technical data (such as IP addresses and browser types) when interacting with our secure website.
Your data is used exclusively to formulate tailored support agreements, coordinate and roster matched support workers, fulfill NDIS regulatory compliance, and ensure ongoing participant safety.
We employ modern encryption protocols, secure access controls, and strict confidentiality agreements across our systems to protect your data against unauthorized access, loss, or misuse.
You have the right to request access to your personal information, request corrections, or lodge a privacy concern by contacting our Privacy Officer at hello@telopeacare.com.au.